Privacy Policy – EagleTech Solutions

Welcome to EagleTech Solutions, LLC privacy policy. This policy explains how we collect, use, and protect your personal information when you use our managed IT services, web design services, or visit our website at www.eagletechsv.com in Sierra Vista, Arizona.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

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We may collect several types of information from and about users of our website and services:

Information that identifies you personally, including:

• Name
• Business name
• Email address
• Phone number
• Mailing address
• Billing and payment information
• IP address
• Business technology information (for IT service clients)

Information collected automatically when you visit our website:

• Browser type and version
• Operating system
• Pages you view and links you click
• Date and time of your visit
• Referring website
• Device information
• Cookies and similar tracking technologies

For clients using our managed IT services:

• Computer and network information
• System logs and performance data
• Security and backup information
• Software inventory
• Support ticket history

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We collect information through:

• Contact forms on our website
• Email correspondence
• Phone calls
• In-person consultations
• Service agreements and contracts
• Payment processing

• Cookies (small files stored on your device)
• Web beacons and pixels
• Google Analytics
• Server logs

• Payment processors (for billing)
• Social media platforms (if you interact with us there)
• Business directories and referral sources

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We use the information we collect to:

• Deliver managed IT services and web design projects
• Process payments and manage billing
• Communicate about your service requests
• Provide technical support
• Monitor and maintain IT systems (for managed IT clients)

• Analyze website usage and improve user experience
• Develop new services and features
• Conduct market research
• Send newsletters and marketing communications (with your consent)

• Comply with legal obligations
• Protect against fraud and security threats
• Enforce our terms and conditions
• Resolve disputes

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We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

We may share information with trusted third-party vendors who assist us in:

• Payment processing (e.g., credit card processors)
• Email marketing (e.g., Mailchimp, Constant Contact)
• Website hosting and analytics (e.g., Google Analytics)
• Remote support tools (e.g., ManageEngine, Zoho)
• Cloud backup services (e.g., Google Drive, OneDrive)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may disclose your information if required by law or in response to:

• Court orders or subpoenas
• Government or regulatory requests
• Legal proceedings
• Protection of our rights, property, or safety

If EagleTech Solutions is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We may share your information for any other purpose with your explicit consent.

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Our website uses cookies and similar technologies to enhance your experience.

Cookies are small text files stored on your device that help us:

• Remember your preferences
• Analyze website traffic
• Improve website functionality
• Deliver relevant content

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Track your activity for advertising purposes (if applicable)

You can control cookies through your browser settings:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Settings → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies

Note: Disabling cookies may limit website functionality.

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We implement reasonable security measures to protect your information, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and firewalls
• Access controls and authentication
• Regular security audits
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

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We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements

Typical retention periods:

• Client service records: 7 years (for tax and legal compliance)
• Website analytics: 26 months (Google Analytics default)
• Marketing emails: Until you unsubscribe
• Support tickets: 3 years

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Depending on your location, you may have the following rights:

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Update your contact preferences

You may request deletion of your personal information, subject to:

• Legal retention requirements
• Ongoing service obligations
• Legitimate business needs

You can opt out of:

• Marketing emails (click “unsubscribe” in any email)
• Cookies (through browser settings)
• Data sharing with third parties (contact us)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your rights

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

• Right to access, rectify, or erase your data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

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Our website may contain links to third-party websites (e.g., social media, partner sites, client websites we’ve built). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

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Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.

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We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• Legal or regulatory requirements
• New services or features

When we make changes:

• We will update the “Effective Date” at the top of this policy
• We will notify you via email or website notice for significant changes
• Continued use of our services after changes constitutes acceptance

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If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

EagleTech Solutions, LLC
Email: [email protected]
Phone: (520) 678-3117
Address: Sierra Vista, AZ (serving Wilcox to Vail)
Website: www.eagletechsv.com

Response Time: We will respond to privacy inquiries within 30 days.

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By using our website and services, you consent to this Privacy Policy and our collection, use, and sharing of your information as described herein.